At Home & Garden (“we”, “our”, or “us”), accessible from https://homeandgarden.pk/, we strive to ensure that your gardening tools, equipment, plants, and home decor reach you securely and efficiently. Please read our delivery and return terms below to understand our shipping procedures and policies.

Part 1: Delivery Policy

1. Shipping Coverage & Timelines

• Service Areas: We deliver across major cities and regions throughout Pakistan through our trusted courier and logistics partners.

• Processing Time: Orders are typically processed and handed over to the courier within 1 to 2 business days.

• Delivery Timescale: Standard delivery across Pakistan generally takes 3 to 5 business days from the date of dispatch, depending on the delivery destination.

2. Shipping Charges

• We offer standard shipping rates calculated at checkout based on the weight, size, and destination of your order.

• Keep an eye out for special promotions on our website for free shipping thresholds on qualifying orders.

3. Order Tracking & Dispatch

Once your order has been dispatched, you will receive a confirmation message or email containing your tracking details so you can monitor your shipment’s journey to your doorstep.

4. Delivery Inspection

When receiving your package, please inspect the outer packaging for any signs of damage or tampering before signing for or accepting the delivery from the courier agent.

Part 2: Returns & Refund Policy

We want you to be completely satisfied with your purchase. If something isn’t quite right, our return guidelines outline how we can help.

1. Return Window

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Unused, unworn, and in the exact same condition that you received it.

• In its original packaging with all tags, labels, and manuals intact.

• Accompanied by the original receipt, invoice, or proof of purchase.

3. Non-Returnable Items

Due to their nature, certain items are non-returnable unless they arrive damaged or defective:

• Live Plants & Perishables: Due to environmental and handling variables after delivery, live plants cannot be returned unless reported damaged upon arrival.

• Custom/Special Orders: Customized or personalized goods.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery. Please email us or send a message via WhatsApp with your order number and clear photos or a short video showing the issue. We will promptly evaluate the case and arrange a replacement or refund.

5. How to Initiate a Return

1. Contact our support team via email at services@homeandgarden.pk, phone or WhatsApp at 0321 4453955, or by visiting our office with your order details and reason for return.

2. Once your return request is reviewed and approved, our team will provide instructions on how and where to send your package.

3. Items sent back to us without first requesting a return will not be accepted.

6. Refunds

• Once your returned item is received and inspected at our facility, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and funds will be credited back via your original payment method or through a bank transfer (for Cash on Delivery orders) within 7 business days.

Contact Us

If you have any questions regarding our Delivery & Returns policy, please reach out to us:

• Company Name: Home & Garden

• Address: 21 Dil Mohd Road, Near Chowk Dalgiran, Brandreth Road, Lahore, Pakistan

• Phone / WhatsApp: 0321 4453955

• Email: services@homeandgarden.pk