At Home & Garden (“we”, “our”, or “us”), accessible from https://homeandgarden.pk/, we take pride in the quality of our gardening tools, equipment, plants, and professional services. We stand behind our offerings to ensure your complete satisfaction. Please read our warranty terms below to understand what is covered and how to make a claim.

1. General Warranty Coverage

Our warranty terms vary depending on the category of the product or service purchased:

• Power Tools & Machinery (e.g., Lawn Mowers, Trimmers, Car Washers): Select electrical or petrol-powered equipment comes with a manufacturer or store-backed limited warranty against mechanical and electrical defects. Please check the specific product description page or your invoice for the exact warranty duration (typically ranging from 3 to 12 months).

• Hand Tools & Accessories (e.g., Shears, Pruners, Hose Pipes): Hand tools are covered under a limited lifetime or 1-year replacement warranty against manufacturing defects in materials and workmanship.

• Plants and Greenery: Due to the living nature of plants and environmental factors outside of our control (such as local watering habits, soil conditions, and sunlight exposure), live plants do not carry a long-term warranty. However, we guarantee that plants will arrive in a healthy, viable condition. Any issues must be reported within 48 hours of delivery with supporting photographs.

• Services & Equipment Rentals: Lawn maintenance, landscaping work, and equipment rentals are inspected upon completion or delivery. Issues regarding service quality must be raised within 24 hours of the service being performed.

2. What is NOT Covered Under Warranty?

Our warranty is limited to manufacturing defects and does not cover:

• Normal Wear and Tear: Blades wearing down, scratches, dents, fading of color, or normal degradation from regular use.

• Misuse and Abuse: Damage caused by improper operation, failure to follow user manuals, overloading equipment, using wrong fuel/oil mixtures, or dropping/impact damage.

• Neglect and Poor Maintenance: Damage resulting from lack of cleaning, improper storage, or failure to perform routine maintenance (such as oil changes or filter replacements).

• Environmental Damage: Damage caused by extreme weather, floods, fires, pests, or improper storage conditions.

• Unauthorized Repairs: Any modifications, alterations, or repairs attempted by unauthorized third parties or the customer.

3. How to Claim a Warranty

If you believe your product has a manufacturing defect covered under our warranty, please follow these steps:

1. Contact Us: Reach out to our customer support team within the warranty period via email at services@homeandgarden.pk, phone or WhatsApp at 0321 4453955, or by visiting our office.

2. Provide Details: Include your Order Number, proof of purchase (invoice), a clear description of the issue, and photos or a short video showing the defect.

3. Inspection: Our technical team will review the claim. If necessary, you may be asked to ship or bring the item to our facility for physical inspection.

4. Resolution: If the defect is verified as covered under warranty, we will, at our discretion:

   • Repair the product free of charge.

   • Replace the product with an identical or comparable model.

   • Provide a store credit or partial/full refund if replacement or repair is not possible.

4. Shipping Costs for Warranty Claims

• Customers are responsible for shipping or transporting the item to our designated facility in Lahore, unless otherwise stated.

• If a valid warranty claim is approved, Home & Garden will cover the return shipping costs to send the repaired or replaced item back to you.

5. Contact Us

If you have any questions regarding our Warranty Policy, please feel free to reach out to us:

• Company Name: Home & Garden

• Address: 21 Dil Mohd Road, Near Chowk Dalgiran, Brandreth Road, Lahore, Pakistan

• Phone / WhatsApp: 0321 4453955

• Email: services@homeandgarden.pk