Privacy Policy

At Home & Garden (“we”, “our”, or “us”), accessible from https://homeandgarden.pk/, the privacy of our visitors and customers is of extreme importance to us. This Privacy Policy document outlines the types of personal information that is collected and recorded by Home & Garden and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at services@homeandgarden.pk, by phone or WhatsApp at 0321 4453955, or by visiting us at our office.

1. Information We Collect

We collect information to provide better services to all our users—from processing online orders for gardening tools and plants to booking lawn maintenance or equipment rentals.

  • Personal Information You Provide: When you place an order, book a service (such as horticulture consultation or lawn maintenance), request a quote, rent equipment, or contact us, we may ask for:

    • Full Name

    • Shipping and Billing Address (in Pakistan)

    • Phone Number / WhatsApp contact

    • Email Address

    • Payment details (Note: Online transactions are securely processed through trusted third-party gateways, or processed via Cash on Delivery).

  • Automatically Collected Information: When you visit our website, our servers automatically log standard data provided by your web browser. This may include your device’s Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, and other diagnostic statistics.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Operate, maintain, and improve our website and e-commerce store.

  • Process, fulfill, and ship your orders (e.g., plants, pots, tools, car washers, and machinery).

  • Coordinate on-site services, including lawn maintenance, landscape design, and equipment rentals.

  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.

  • Send you emails, text messages, or WhatsApp updates regarding your order status or service bookings.

  • Prevent fraud and secure our platform.

3. Sharing Your Information

We respect your privacy and do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties, except under the following circumstances:

  • Service Providers: We may share your data with trusted third-party courier and logistics companies operating in Pakistan to deliver physical products or equipment to your doorstep.

  • Legal Compliance: We will disclose your information where required to do so by Pakistani law or subpoena.

4. Data Security

The security of your personal information is important to us. We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, remember that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Web Beacons

Like any other website, Home & Garden uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

6. Third-Party Privacy Policies

Home & Garden’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

 

7. Children’s Information

 

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

 

Home & Garden does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will do our best efforts to promptly remove such information from our records.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

9. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us:

  • Company Name: Home & Garden

  • Address: 21 Dil Mohd Road, Near Chowk Dalgiran, Brandreth Road, Lahore, Pakistan

  • Phone / WhatsApp: 0321 4453955

  • Email: services@homeandgarden.pk